Get Help
Quick solutions, right here. Everything else, drop us a message.
Can I Instagram DM?
Yes! Let's. Request a DM back below. It'll take you to our Instagram. Message us and we'll get back to you.
You may find answers here
Delivery
How long will it take to get my order?
It's a new product and so there isn't an exact date. Here's all the next steps:
- Pre-Orders are collected
- You'll be added to our WhatsApp community to get updates and all it's benefits Learn More
- When Pre-Orders hit a limit, we'll send notifications and we'll make them
- We approximate this to be 1st June 2023
- Express orders will ship 6-7 weeks later
- Standard orders will ship 9-10 weeks later
See more details on our 'Shortlist' here
Shipping costs to the UK?
FREE UK Shipping using Royal Mail 48 hours Tracked
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Where is my order?
Either we're still collecting pre-orders or the product is being made for you.
The B1 Bottle is new and we're looking for supporter to help make it happen. Thanks so much for your support and we think the patience will be worth it! Just drop our support team a message at any point to chat.
Returns
Return policy
Full refund anytime between pre-order, and 14 days after you get yours. If you change your mind after pre-ordering, just drop us a message.
Where is my refund?
Refunds take 3-5 days to return to your bank account. Often quicker.
How do I return / cancel my order?
Just use the returns request on this page. It's super simple to drop our small personal team an email who will process it for you within 24 hours.
Shortlist
How does it work?
Busutto is brand new. We’ve opened the Shortlist. It's the only way we'll be shipping online to begin.
1) Pre-orders are being collected
2) Once a limit is reached, we’ll make them. That’s 1 'DROP'.
3) All pre-orders will be shipped
That’s it for a while. Until the next 'DROP'. This is the Shortlist.
How is best to join?
There are 3 ways.
Want to get your hands on one? Pre-Order. A standard pre-ordering. Bottle secured for the next drop. Includes access to the Club today.
Decide later? Holding, is designed for this. You'll be notified 1 week before DROP completes. By email, SMS and in the Club (you'll get access today).
Not interested now? Join Standby. You won't get your bottle, but if things change, we'll update you first.
Applying as a Creator or Professional
We’re sending bottles to creators and professional’s to trial, and share with their communities. Sound like you at all? Apply here, we’d love to have you. If you're unsure, do it anyway!
We'll confirm back within 72 hours.
Contact Us
Email straight to team@busutto.com. We'll aim to reply with 24-48 hours. Or quickly send a message here.